Shipping & Returns

Shipping Policy

We aim to ship your order within 24 hours of a successful consultation. We use Royal Mail 48 signed for to deliver your skinny pen after the prescription is received from our nurse. Please allow up to 48 hours for delivery after the completed consultation. You will receive a shipping email once your order has been dispatched.


Returns Policy

Due to the nature of this product, we are unable to accept returns. Cancellations are accepted BEFORE shipping, however there will be a £40 consultation fee deducted from any refund. Once your prescription is shipped we will be unable to offer returns or refunds.